1.Who We Are and How to Contact Us

The party responsible for the personal information collected through this Website is:

• Company: Dolphin Manufacturing LLC
• Address: P.O. Box 20678, Industrial Area 1, Ajman, United Arab Emirates
• Email (privacy & data requests): info@dolrad.ae
• Telephone: +971 6 703 2999

If you have any questions about this Policy or wish to exercise your rights, please contact us using the details above.

2.Information We Collect

2.1 Information you provide to us

When you complete our contact form or a product enquiry form, we may collect the following personal information:

• Your name
• Your email address
• Your telephone number
• Your country
• The details of your enquiry, including any product, technical or business information you choose to include

You do not have to provide this information, but if you do not, we may be unable to respond to your enquiry.

2.2 Information collected automatically

When you visit the Website, certain information is collected automatically through analytics technology, including your approximate location (country/region), device and browser type, pages viewed, referring website, and how you interact with our pages. This information is collected in aggregated and statistical form through Google Analytics and is used to understand and improve how visitors use the Website. See Section 6 (Cookies and Analytics) for more detail.

3.How We Collect Your Information

We collect personal information:

• Directly from you, when you submit our contact form or a product enquiry form on the Website;
• Automatically, through cookies and analytics technology when you browse the Website (see Section 6).

4.How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide the product, technical and commercial information you request;
• To communicate with you about your enquiry and any related follow-up;
• To maintain a record of enquiries for our internal business, quality and reference purposes;
• To operate, maintain, secure and improve the Website and understand how it is used;
• To comply with applicable laws, regulations and legitimate business requirements.

We process your information because it is necessary to respond to a request you have made, because you have consented (for example, to analytics cookies), and/or because it is in our legitimate business interest to operate and improve our Website and respond to enquiries. We do not use your personal information for automated decision-making that produces legal effects, and we do not use enquiry data for unrelated marketing without your consent.

5.How We Share Your Information

We do not sell, rent or trade your personal information. We do not share your enquiry or contact data with third parties for their own marketing purposes.

We share personal information only in the limited circumstances below:

• Service providers: with trusted providers who help us operate the Website on our behalf — in particular our website hosting provider and Google Analytics. These providers process data only as needed to provide their services to us.
• Within the Dolphin group: where necessary to respond to an enquiry that relates to a specific Dolphin entity or location, we may route your enquiry to the relevant part of our organisation so we can assist you.
• Legal requirements: where we are required to do so by applicable law, regulation, court order, or a request from a competent authority, or to protect our rights, safety or property.

6.Cookies and Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, to help us understand how visitors use the Website. Google Analytics places small text files known as cookies on your device (for example, cookies named _ga and _gid) and collects information such as your approximate location, device and browser type, and the pages you visit. This information is used in aggregated, statistical form and helps us improve our content and performance.

We do not use cookies to sell your data or for cross-site advertising. Certain pages may also include embedded content from third parties (for example, video players such as Vimeo or links to our social media profiles), and these third parties may set their own cookies when you interact with that content.

You can control or disable cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Disabling cookies will not prevent you from using the core informational features of the Website. For more information on how Google uses data, please refer to Google’s own privacy resources.

7.How Long We Keep Your Information

We retain the personal information collected through our contact and enquiry forms for as long as necessary to respond to and manage your enquiry, to maintain our business and customer records, and to meet our legitimate business, accounting and legal requirements. Because our enquiries often form part of long-term B2B relationships and technical records, we may retain this information for an extended period. We review the information we hold from time to time and will delete or anonymise personal information when it is no longer required.

8.How We Protect Your Information

We take reasonable technical and organisational measures to protect the personal information we hold against loss, misuse, unauthorised access, disclosure or alteration. Access to enquiry data is limited to authorised personnel who need it to respond to you. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9.International Visitors and Data Transfers

Dolphin Manufacturing LLC is based in the United Arab Emirates, and our Website serves visitors and customers around the world. If you access the Website from outside the UAE, please be aware that the information you submit will be transferred to, stored, and processed in the UAE and by our service providers, where data-protection laws may differ from those in your country. By using the Website and submitting an enquiry, you consent to this transfer and processing.

10.Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you;
• Request that we correct inaccurate or incomplete information;
• Request that we delete your personal information, where there is no ongoing legitimate need to retain it;
• Object to or request that we restrict certain processing of your information;
• Withdraw any consent you have given (for example, for analytics cookies), without affecting processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@dolrad.ae. We will respond to your request in accordance with applicable law. We may need to verify your identity before acting on a request.

11.Children’s Privacy

Our Website is intended for a professional, business audience and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

12.Third-Party Links

The Website may contain links to third-party websites, including our online catalogue and our social media profiles. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

13.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. When we do, we will revise the “Last Updated” date at the top of this Policy and post the updated version on this page. We encourage you to review this Policy periodically.

14.Governing Law

This Privacy Policy and any matter relating to it are governed by the laws of the United Arab Emirates, including applicable federal data-protection legislation. Any dispute arising in connection with this Policy shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.

15.Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us: